Open Roles for
LINE-X Corporate

*Remote work eligible

The Technical Training Manager will take ownership of the development & implementation of Franchisee training for all technical aspects of LINE-X spray on bedliners, LINE-X branded products and other accessory installation. This role will advise on bedliner application, install & troubleshoot GRACO machines, devise and lead onsite demonstrations, create learning material for LINE-X’s online Learning Management System, and serve as a troubleshooting resource for Franchisees and LINE-X Support Center personnel. The Technical Training Manager will also drive accessories sales by leveraging product knowledge with marketing, operations and procurement teams.

Key Responsibilities

Conduct comprehensive training for Franchise owners & operators to ensure the quality and consistency of LINE-X bedliner application across the organization.

• Provides in-center on-site installation of new Graco spray machines (Fusion ProConnect, Fusion AP & Probler 2, etc.)
• Conduct on-site training for new Franchise owners & other stakeholders on every step of the bed liner application process, including equipment use, surface preparation, application techniques, coating correction & repair and coating removal
• Instruct personnel on LINE-X brand standards related to product application
• Coach personnel on proper surface preparation techniques, substrate preparation & application requirements
• Demonstrate appropriate safety measures, compliant with brand standards, OSHA requirements, etc.
• Review failed coatings to identify cause and correction methods
• Provide technical training on new/updated processes, equipment, and chemical applications

Serve as the resident expert in bedliner technical information

• Respond to Inquiries from Technical hotline during assigned hours, including rotating shifts outside of normal work hours as assigned
• Advise personnel on warranty eligibility and other warranty-related inquiries
• Remain current on the latest LINE-X programs and bedliner product lines 

Provide GRACO equipment operations and maintenance support

• Recommendations specific equipment based on the unique needs of each Franchise operation 
• Provides in-center on-site installation of new Graco spray machines (Fusion ProConnect, Fusion AP & Probler 2, etc)
• Advise owners & operators on effective preventative maintenance recommendations 
• Assist with emergency troubleshooting & equipment repairs

Develop and maintain accurate training material & hands-on technical training for each Core Service Category (LINE-X bedliners and accessory installation services)

• Retain visibility into market changes, new products or updated guidelines
• Create comprehensive materials to distribute information to Franchisees and FSC team members, including updated technical manuals
• Coordinate with the Training department to ensure training resources – both online and in-person - fit the needs of the organization 
• Contribute to onsite training sessions

Drive LINE-X initiatives by leveraging training opportunities & resources

• Drive the sale of LINE-X Branded Products through training efforts, including outlining product advantages over competitors 
• Support the Core Services Line-Up by providing comprehensive training resources in each category, existing and future

Qualifications

Required:

• 3-5 years bedliner (polyurethane/polyurea coating) application or similar application
• 1-3 years in automotive accessory installation 
• 1-3 years training experience
• Must have and maintain a valid Driver’s License with driving record acceptable for company vehicle driver insurance

Preferred

• Associates degree in automotive accessory installation or related field preferred
• Franchise network experience preferred 
• Training content creation & distribution via multiple media formats, including written, video, in-person preferred
• Strong diagnostic and problem-solving skills
• Possess excellent verbal and written communication skills for a demanding and customer focused working environment.
• Possess excellent personal organization and business administration skills in accordance with modern best practice methods.
• Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timeline and pressure while maintaining attention to detail and quality.
• Possess the willingness to learn, improve and adapt. 
• Possess relevant IT skills and MS Office applications 

Working Conditions

• This role is available to remote employees
• Up to 50%+ travel: visiting training sites, franchise locations, attending trade shows, visiting manufacturers, etc.
• Infrequent exposure to industrial manufacturing, automotive vehicles, weather elements, chemicals.
• Personal protective equipment must be always worn during spray operations. Manual dexterity required to use desktop computer and peripherals

Benefits

• Compensation: $80,000-$100,000 dependent upon experience and other factors
• Full time, salary employees are eligible for group health, vision, and dental insurance 
• Full time, salary employees receive life insurance (1x annual salary), short term disability and long term disability coverage
• Employees elect into other insurance coverage for additional life insurance for self & dependents, off the job accident, critical illness & legal support
•  401(k) with company matching
• 3 weeks of paid vacation annually plus 10+ paid holidays annually