Mobile Program Privacy Policy and Terms

Mobile Program Privacy Policy and Terms

Last modified: January 23, 2024

LINE-X LLC ("Company" or "We") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes:

- The types of information we may collect or that you may provide when you download, install, register with, access, or use the LINE-X Website(s) for requesting estimate and service-related information and communications with the Company or with franchisees of the Company to facilitate your requested services at LINE-X store locations (the "Program").

- Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect in this Program and text, Short Message Service (“SMS”), and other electronic mobile messaging communications sent through this Program.

This policy DOES NOT apply to information that:

- We collect offline or on any other Company apps or websites, including websites you may access through this Program.

- You provide to or is collected by any third party.

Our websites and apps, and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use this Program.

By downloading, registering with, or using this Program, you agree to this policy, and expressly agree to receive recurring messages from the Company, including text messages (including SMS and MMS) to the mobile number provided by you at opt-in. You understand that message and data rates may apply, and you agree to pay these charges and that your consent applies even if you must pay a charge for the Program text messages.

This policy may change from time to time. Your continued use of this Program after we revise this policy means you accept those changes, so please check the policy periodically for updates.

Additionally, your use and participation in the Program constitutes your agreement and acceptance without modification of the notices, terms, and conditions set forth in the Company’s Terms of Use located at https://www.linex.com/terms-of-use.

If you do not want us to collect this information, wish to stop receiving Program messages, including text messages, or wish to opt-out of the Program, you may opt out at any time by replying directly via text message with the word STOP or sending an email to [email protected] with all relevant information. 

Children Under the Age of 16

The Program is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at [email protected].

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see below for more information.

Information We Collect and How We Collect It

We collect information from and about users of our Program:

- Directly from you when you provide it to us.

- Automatically when you use the Program. 

Information You Provide to Us

When you download, register with, or use this Program, we may ask you provide information:

- By which you may be personally identified, such as name, postal address, email address, or telephone number ("personal information").

This information includes: 

- Information that you provide by filling in forms in the Program. This includes information provided at the time of registering to use the Program, subscribing to our service, and requesting further services. We may also ask you for information when you use the Program.

- Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.

- Details of transactions you carry out through the Program and of the fulfillment of your services or requests.

- Information associated with the registration of product or accessory warranties. 

Information We Collect Through Automatic Data Collection Technologies   

When you download, access, and use the Program, it may use technology to automatically collect:

- Usage Details. When you access and use the Program, we may automatically collect certain details of your access to and use of the Program, including [traffic data,] [location data,] [logs,] [and other] communication data and the resources that you access and use on or through the Program.

- Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, operating system, browser type, mobile network information, and the device's telephone number.

- Stored Information and Files. The Program also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.

- Location Information. This Program does not collect real-time information about the location of your device. 

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). See below for information on how you can opt out of behavioral tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

The technologies we use for automatic information collection may include:

- Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our Program.

- Web Beacons. Pages of the Program and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related app statistics (for example, recording the popularity of certain app content and verifying system and server integrity).

Third-Party Information Collection

When you use the Program or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include: 

- [Advertisers, ad networks, and ad servers.]

- [Analytics companies.]

- [Your mobile device manufacturer.]

- [Your mobile service provider.]

These third parties may use tracking technologies to collect information about you when you use this Program. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. 

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

- Provide you with the Program and its contents, and any other information, products, or services that you request from us.

- Send work estimates or work authorization requests, as appropriate.

- Fulfill any other purpose for which you provide it.

- Give you notices about your account, including billing and payment requests and information.

- Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

- Notify you when Program updates are available, and of changes to any products or services we offer or provide though it.

The usage information we collect helps us to improve our Program and to deliver a better and more personalized experience by enabling us to:

- Estimate our audience size and usage patterns.

- Store information about your preferences, allowing us to customize our Program according to your individual interests.

- Speed up your searches.

- Recognize you when you use the Program.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide:

- To our subsidiaries and affiliates.

- To contractors, service providers, and other third parties we use to support our business.

- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of LINE-X LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by LINE-X LLC about our Program users is among the assets transferred.

- To third parties to market their products or services to you if you have not opted out of these disclosures.

- To fulfill the purpose for which you provide it.

- For any other purpose disclosed by us when you provide the information.

- With your consent.

- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

- To enforce our rights arising from any contracts entered into between you and us, and for billing and collection.

- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of LINE-X LLC, our customers, or others. 

Your Choices About Our Collection, Use, and Disclosure of Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

- Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by sending an email to [email protected].

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Residents of certain states, such as California, Nevada, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Virginia, and Utah may have additional personal information rights and choices.

Accessing and Correcting Your Personal Information

You may send us an email at [email protected] to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Residents of certain states, such as California, Nevada, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Virginia, and Utah may have additional personal information rights and choices.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. If you are a California resident, subject to certain limits under California Civil Code § 1798.83, you may ask us to provide you with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of the Program that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes, as noted in the previous sentence. To make such a request, please send an email to [email protected].

Residents of certain states, such as Nevada, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Virginia, and Utah may have additional personal information rights and choices.

To exercise any of these rights or appeal a decision regarding a consumer rights request, please send an email to [email protected].

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Program. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Program.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on text message to the mobile number provided by you at opt-in for your response and on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this privacy policy to check for any changes.

Contact Information

*Please note that if we delete your personal information, many of our services will not work the same.

You may contact us at [email protected] or call 877-330-1331 to submit a request to know, correct, or remove your information from our database.