PRIVACY POLICY
LINE-X LLC (“we”, “us” or “our”) respects the privacy of our customers and is committed to protecting personal information.
This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website www.LINEX.com or https://estimator.linex.com/ (our "Websites") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
- On our Websites.
- In email, text, and other electronic messages between you and us.
- When you register or contact us about a warranty.
- When you interact with our advertising on third-party websites and services.
It does not apply to information collected by local owners of LINE-X stores (our franchisees) or to the practices of third parties, including through any application or content (including advertising) that may link to or be accessible from or through the Websites.
For information about how our local owners of LINE-X stores (our franchisees) collect, use and disclose your personal information, please contact them directly.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites. By accessing or using our Websites, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of the Websites after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children Under the Age of 16:
Our Websites are not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Websites. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on the Websites or through any of their features, register on the Websites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at [email protected].
California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see below for more information.
Information We Collect When You Interact With Us:
We collect and use your information to provide the products or services you've requested, including to provide you with quotes for such products or services. When you request one or more of our products or services or a quote, we ask for information such as your full name, contact number, email address, zip or postal code, country, vehicle information, company information (if applicable) and any other information you choose to provide us to provide you with the products and/or services you request and to communicate with you about your request (by email, phone or text message).
We may also collect your contact information that you submit when you (i) register for any event, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form, (iv) download material such as a case study, whitepaper, or other materials, or (v) submit a form to request customer support or to contact us for any other purpose. We will use the information you provide to, as applicable, respond to your request or contact you regarding upcoming events, promotions or updates.
When you enter a contest or participate in a promotion, we may collect your name, address, email address, phone number, and any additional information or content required for the contest or promotion, including to deliver a prize to you, or that you otherwise provide. We use this information to administer the contest or promotion.
If you sign up to receive email marketing communications such as newsletters, we collect your email address as well as other information on an optional basis to help us tailor our communications to you. You may opt out of receiving newsletters and other email marketing messages by using the ‘unsubscribe’ function included in all such email messages or by contacting us using the contact information below. However, you will continue to receive notices and transactional messages from us.
When you interact or engage with us on social media sites such as Facebook, Twitter, YouTube, Google, Yahoo, Bing, Instagram or other social channels through posts, comments, questions and other interactions, we may collect your personal information, including profile information (e.g., name, username, profile picture, gender), to allow us to connect with you, improve our products and services, and better understand user reactions and issues.
Information We Collect From Our Authorized Dealers and Distributors:
If you have purchased a warranty, we will collect your name, contact information and purchase details for the purposes of administering your warranty and communicating with you about your warranty.
We also provide certain services to our local stores (franchisees), such as payment processing services, and we may have access to or otherwise process your personal information to deliver such services.
We may also generate aggregated, non-identifiable data from the information we collect through our authorized dealers and distributors and use such information to understand and improve our products and service and customer experience.
Information We Collect Through Automatic Data Collection Technologies:
Interest-Based Advertising:
We work with third parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies and pixel tags) on our Websites in order to provide you with tailored advertisements across the Internet. These companies may collect information about your activity on our Websites and third-party websites (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third-party websites. This information may also be used to evaluate the effectiveness of our online advertising campaigns. See “Choices About How We Use and Disclose Your Information” below for more information, including how you can opt out of interest-based advertising.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Websites.
- Web Beacons. Pages of our Websites may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited our web pages or opened an email we have sent and for other related website statistics and analysis (for example, recording the popularity of certain website content and verifying system and server integrity).
- Analytics: We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Websites (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Websites. These third parties may use cookies and other tracking technologies. For more information about Google Analytics or to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link:
You can also obtain additional information on Google Analytics’ data privacy and security at the following links:
Manner of Collection of Your Information
Most personal information is collected directly from you through your interactions with us or a local LINE-X store. We may also collect personal information indirectly, such as from our third-party advertising partners. We also collect information automatically when you visit our Websites as described above under “Information We Collect Through Automatic Data Collection Technologies”.
Disclosure and Transfer of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose or transfer personal information that we collect or you provide as described in this Privacy Policy:
- To our local owners of LINE-X stores (our franchisees).
- To contractors, service providers, and other third parties (including subsidiaries and affiliates) we use to support our business (such as by hosting the Websites and providing analytics and advertising and marketing services) and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. We and our service providers may access, store and otherwise process personal information outside of Canada (including, for residents of Quebec, outside of Quebec), including in the United States, Europe or other foreign jurisdictions, where we or our service providers are located.
- To a buyer or other successor in the event of a proposed or completed merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
- For any other purpose disclosed by us when you provide your information.
- Otherwise, with your consent.
We may also disclose your personal information:
- To comply with any court order or other valid legal inquiry, law, or legal process, including to respond to any law enforcement, government or regulatory request, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities.
- To investigate a breach of, enforce or apply our terms of use (https://www.linex.com/terms-of-use) and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate for the establishment, exercise or defense of legal claims or to protect the rights, property, or safety of us, our customers, or others (including for suppressing or preventing fraud).
- If otherwise permitted or required by applicable law.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Interest-Based Advertising.
You can opt out of receiving interest-based ads from third-party advertising companies that are members of the Network Advertising Initiative (“NAI”) on the NAI’s website or advertising companies participating in the Digital Advertising Alliance (US) at http://www.aboutads.info/choices/ or the Digital Advertising Alliance of Canada at http://youradchoices.ca/choices.
Please note that even if you opt out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes, including analytics, and you will still see ads from us, but the ads will not be targeted based on behavioral information about you and may therefore be less relevant to you and your interests.
To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt out of each web browser on each device you use. Once you opt out, if you delete your browser’s saved cookies, you will need to opt out again.
Residents of Canada and certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices. Please see below for more information.
Residents of Canada and certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices. Please see below for more information.
United States: Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. If you are a California resident, subject to certain limits under California Civil Code § 1798.83, you may ask us to provide you with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes, as noted in the previous sentence. To make such a request, please send an email to [email protected].
Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:
- Confirm whether we process their personal information.
- Access and delete certain personal information.
- Data portability.
- Opt-out of personal data processing for targeted advertising and sales.
Colorado, Connecticut, and Virginia also provide their state residents with rights to:
- Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
- Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise any of these rights please send an email to [email protected].
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: [email protected]. However, please know we do not currently sell data triggering that statute's opt-out requirements.
Canada: Your Privacy Rights
Subject to legal and contractual restrictions, you have the right to access, update and correct inaccuracies in, and withdraw consent to our collection, use and disclosure of, your personal information in our custody or control. You may make such a request or withdraw your consent by emailing or writing to us using the contact information set out below. We may request certain personal information for the purpose of verifying your identity when you seek access to your personal information.
Data Security and Retention
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.
Your information will only be used for the purposes for which the information was collected or as otherwise described in this Privacy Policy or as required by law. We limit access of your personal information to our employees, service providers, partners and contractors who have a legitimate need to use it. If we share your information with other parties (like authorized partners or service providers), they must have appropriate security measures and are only permitted to use your information to render their services and otherwise serve you.
We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and this Privacy Policy to check for any changes.
Contact Information
Please note that if you withdraw your consent or request that we delete your personal information, many of our services will not work the same.
If you have any questions or comments about this Privacy Policy or the manner in which we or our service providers (including our service providers outside Canada) treat your personal information, or to exercise any rights in respect of your personal information, please contact us at:
[email protected]
Information about our Privacy Governance Policies and Practices
We are committed to protecting personal information and have implemented a comprehensive set of policies and practices that govern our treatment of personal information. These policies and procedures include, among other things, the following:
- We have implemented policies and procedures to protect personal information in our custody and control from unauthorized access, use or disclosure.
- We have implemented processes to respond to data subject requests and complaints in a timely and effective manner.
- We have implemented a framework for the retention and destruction of personal information to ensure compliance with legal obligations, and to securely destroy personal information once no longer required.
- We have designated a Privacy Officer who is responsible for overseeing the company’s compliance with privacy legislation.
- We have implemented a privacy framework that defines the roles and responsibilities for our employees with respect to the treatment of personal information.
- We provide our employees with regular privacy training and awareness.
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